My boyfriend and I love coffee. Our Keurig 2.0 broke (sadly) this morning, and we brought it to the store to exchange for a new one. After being told we'd only get a $15.99 credit for such a new appliance, we were a little discouraged.
Very helpful employees
Thanks to Matt and the manager who worked with our concerns and truly cared about the outcome of the situation.
An associate, Matt, helped us with our issue and was even surprised himself at the small credit for the appliance. He told us that if we really wanted a better coffee machine (in our case, the Nespresso Vertuo) that it would behoove us to find our original receipt so that we could get full credit and rejoice in a new appliance.
Worst BB&B experience ever. Store is dirty and staff is not helpful
Aways clean and everyone is so freandly and helpful
Drove over 20 minutes to return a couple defective/ broken items and purchase something that was listed as in stock. They took 20% from my return because I forgot my receipt. Next I went to find what I came for (a knife block) after 20 minutes of searching and waiting for an employee to look in the back they said that it is not available. Then while trying to find something else to buy I noticed the same exact broken item that I just returned back on the shelf! When I pointed it out to the manager he carried it into the back without saying anything. 5 minutes later that manager came up to me and handed me a 20% off coupon, but it wasn't a new one! It was a crumbled up one that a customer cut from a magazine that expired in May of 2016! This is the end of July 2017! Where did he find it? Maybe the bottom of the dumpster? Did the manager literally hand me trash as an apology? I will never make the drive again!
Have a great day!
Not only did he brighten our moods with awesome vocabulary, but he helped us on our path to this awesome coffee and espresso machine! We love it so much we are even posting a review of it on YouTube!
Bed Bath Beyond is a US Department Store based in Newtown, New Jersey. Bed Bath Beyond is located at 20 W Rd, Newtown, PA 18940, USA.
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