The owner Zeek is very professional and exceptionally friendly. The website is also we'll designed and easy to use to schedule appointments. I got a wash, wax and interior detail and my car was crisp and clean afterwards. When I arrived to pick it up, Zeek showed me every section of the car. Everything was clean, even under the hood. He answered all my questions patiently and was genuinely glad to have me as a customer. After having bad experiences at other auto cleaning services, I was glad to finally find an establishment who would treat my car with the care that I expect from a professional.
However it is incredibly unprofessional to be rude to the customer on the phone. Very unprofessional. It's a shame because my plan was to try to bring it the next day. After this interaction they have lost more money and my companies future business. I hope the owner takes note.
I made an appointment for an interior detail and an exterior wash for an SUV. I didn't mention my Groupon because I asked for what was exactly on the Groupon. I figured once I got there I'd tell them it was a Groupon (just because I've had problems with merchants not making an appointment after I mention I have a Groupon). I get there and no one is at the counter. Two people in front of me were waiting for 20 minutes and no one even knew they were there. I left my keys with a note. Then I get a call that they can't take my Groupon because they have no appointments available. I had to drive all the way back to pick up the car and the guy at the counter kept lying to me. He said there were no appointments available which was obviously not true because I had an appointment. He said what I wanted would have taken more time than the Groupon but wouldn't do just what the Groupon was. Never offered to make another appointment or even clean it and have me pay extra. He was extremely rude and not customer service based. He told me to call Groupon for a refund. I would not recommend it due to the horrible customer service. If you are going to charge that much, you better treat your customers better
Zeke and his team do a superb job each time. They clearly love their cars and it shows. And the best thing apart from the attention to detail and courteous service is the price.. As long as I have a car, they will clean it.
Great customer service and my car is finally shining!
I get that it sucks to have to have an appointment canceled. Unfortunately things come up that are outside of anyone's control. That's life.
Foam Factory Hand Wash Detail is a US Car Wash based in Newtown, New Jersey. Foam Factory Hand Wash Detail is located at 215 S State St, Newtown, PA 18940, USA.
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