I had a horrible experience at this grooming salon. My dog was going to this salon for past 3 years and we requested the same groomer Misty to cut his hair, but they told me that she doesn't work here anymore. Few months later, I come in and I see Misty; she told me that she is overbooked and that's why they lie that she doesn't work her, so customers would take their dogs to a different groomer. So because of these lies my dog couldn't go to the same groomer and every time they kept giving us different groomer. At some point, my dog was groomed by viktoria after that he never wanted to go back for his hair cut again. He would shake and protest coming here, I believe my dog was mistreated or abused by one of the groomers. One day I looked through the window wall and saw how the groomers were laughing at my dog and aggregating him. Now they are telling me that on that day my dog tried to bite them. I never heard this before! Only after I complained that the groomers were laughing at my dog, they made up the story that my dog was aggressive. I just talked to the manager Rich who hang up on me when I had to say my opinion then he screamed NoNoNoNo! I think the manager and the groomers need to have better social skills. I am twice their age and I didn't let them talk to me this way. They also disrespected my mom on numerous occasions. When we complained about this mistreatment they denied our dog for a haircut in retaliation.
Shopped here all my life. Accessible with a huge variety of stores.
I love the way they treat my dog ! They did an excellent job... they offer all the option and everything on services for me and my pet to feel comfortable with her consultation! Love to bring her there! and I will take her to this specific location! Amazing staff !!! (Love Lola)
I think the true manager of this place needs to reevaluate his staff -- are they nice to dogs and do they have good social skills. Are they allowed to scream at their customers and hand up the phone. This never happened to me before and I am much older than those kids. This is absolutely unacceptable!!! I can't believe I was disrespected by dog groomers and no one will do anything to change this! I guess this is the stabdard for this place! Can a real manger contact me and think how to resolve this problem. How can this staff serve customers better next time and with more respect!
Very nice employees . Store offers a doggie salon and dog training. I like the fish they have and some weekends they also bring in cats for adaption.
Groomers have been fantastic. Our Collie loves the people and they treat the dogs well. They do a great job.
Irene L.
Petsmart is a US Store based in Newtown, New Jersey. Petsmart is located at 2600 S Eagle Rd, Newtown, PA 18940, USA.
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